Shipping policy
Please check the map for the respective delivery fees.
Hard Furniture Delivery: Free delivery for PE20 & PE21. Other PE codes incur a £30 delivery charge. Green Zone is a flat fee of £50.
Sofas Delivery: £50 fee for PE20 & PE21 (or 99 if assembly included). Other yellow and green codes incur a £99 delivery charge.
For the Red Zone for both hard furniture and sofas please contact us before placing the order so we can check the availability and cost of the delivery.
Where possible we will deliver goods seven days a week, including bank holidays - typically between the hours of 07:00 and 21:00.
We may use third party couriers and if so, we are not held accountable for any delays they may incur.
We will inform you of the approximate length of time until delivery at the point of purchase. Once the delivery timescale has been provided and the order is confirmed as available for delivery, we will do our best to make all arrangements for the most convenient date of delivery and will notify you to confirm it. Where possible, we will deliver on the first mutually agreeable timeslot.
Manufacturers may make some goods to order and the delivery time reflects the time it takes us to deliver it to your home. We aim to meet delivery times provided in the listings. However, these times might be slightly extended during busy periods.
Please note that your delivery service may be subject to change on rare occasions. If this occurs, you will be contacted before delivery to be informed of any changes in advance.
Once you agree to accept the delivery and for any reason you are not present at the delivery address, we reserve the right to apply a re-delivery charge.
We reserve the right to cancel the order when we cannot contact the buyer to discuss the delivery minus any costs.
We aim to give a minimum 48-hour notice before delivery by sending you an email and/or text notification with a delivery time slot. Please be aware the time slot might change due to traffic or any other factors. Our delivery team will endeavour to inform you about any changes which may occur.
We reserve the right not to deliver an order if we believe the address isn't secure, such as a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.
The buyer's responsibility is to make easy access for delivery, i.e. leave appropriate instructions if the property is gated or has a concierge. Our deliveries are to the ground floor only unless previously agreed to by us.
You can request additional services if you wish to deliver it to your property, if you live in the basement flat or on the 1st floor and above (multi-storey building). This may be subject to an additional charge (basement flat, 1 st , 2nd ,3rd and 4th floor) to be confirmed at the time of purchase.
Goods are not delivered past the fourth floor unless a suitable and accessible lift is present, within which the items will fit inside it. This will be decided by the delivery team at the time of delivery.
We reserve the right to cancel or refuse delivery where a suitable parking space is unavailable or access to the building is restricted.
After delivery, Decor Home Furnishings cannot accept any responsibility for any damages caused by the buyer when moving the items.
The delivery team cannot move or take away any of the buyers’ personal belongings to arrange space unless previously agreed.
The hard furniture is brand new and packed in its original packaging. It is delivered flat packed for self-assembly. Please be aware that depending on the manufacturer, parts may not be labelled.
Items typically only include pictorial assembly instructions. There are no written instructions. If you wish to see an example of a manual before purchasing, please get in touch with us and we will show you an example.
Deliveries are to the door only. The only exception is in the case of a SOFA delivery where you have priorly paid for an assembly service.
DHF does not currently offer an assembly service for flat-pack items and advise customers to hire a professional if they are unsure. Damages incurred by incorrectly unpacking or assembling purchased items, invalidates the return policy.
Sofa Delivery & Assembly
Apart from the above general deliveries information, the below section applies for sofas delivery.
Delivery and assembly services are chargeable and will be confirmed at the time of purchase. Sofa assembly includes placement in the room and installation.
It is customer's responsibility to dispose of all packaging.
If the room is above the ground floor, we must be notified at the time of purchase. This fee is to be paid in advance.
It is the customer’s responsibility to ensure items will fit through the delivery route, that the route is clear for all obstructions and that the items will fit in the required space. If access involves stairs, tight spaces, or restricted entry, this must be disclosed at the time of purchase. If delivery is attempted and items do not fit and delivery is not completed a charge of £149 will be deducted from the total amount of items to be returned.
We do not accept returns or offer refunds after delivery for items purchased in-store unless the item is faulty or not as described. If you wish to discuss the possibility of a return, please contact the customer service office immediately by sending an email to info@decor-home.co.uk
If a customer cancels within 24 hours of a scheduled delivery, or is unavailable on the day, delivery fees may still apply.
Any damage must be reported to the delivery team at the time of delivery. Our delivery team will ask you to inspect the items and sign a delivery form; photos may be taken for record-keeping. Claims reported after the delivery team has left will not be accepted.