Refund policy

Returns and Cancellations 

We do not accept returns or offer refunds after delivery for items purchased in-store unless the item is faulty or not as described. Should you wish to return the goods, you must contact us immediately via email to discuss your options.

For online purchases, the customer has 14 days from delivery to request a return under distance selling regulations. A restocking fee applies on returns to cover handling and repacking costs. Customers are responsible for arranging the return at their own expense. Delivery fees are non-refundable. Items must be returned in their original condition. Any damage or excessive use may result in deductions. It is the buyer's responsibility to take good care of the items. The buyer is responsible for the furniture once delivery has taken place and the buyer is liable for any losses or damages.

Buyers must return goods in original packaging and in a resaleable condition. It is the buyer's responsibility to return the items to our warehouse in good condition - failure to take reasonable care may result in not receiving a full refund. Refunds will be issued once the goods have been inspected for any damages and missing pieces. Refunds will be processed to the buyers a/c via bank transfer and usually within 14 days from the day after the items are returned to us.

If once you have received the items and you notice any defect, you must contact us immediately. We will discuss your options including repair or replacement. The onus is on the customer to prove that any damage was incurred before they received the product. In the event that a repair to the product cannot be made, we will either replace the faulty part or give you a full refund excluding any delivery charges.

Again, the product must be returned to Decor Home Furnishings before a refund can be given. Note: If damages are incurred during self assembly Decor Home Furnishings will NOT issue a refund nor replace any parts.

If DHF has stored your purchases for you due to you needing a delayed delivery, you will NOT be allowed to cancel or return the items under any circumstances.

REFUNDS WILL NOT BE PROCESSED UNLESS THE GOODS ARE PACKAGED IN THEIR ORIGINAL PACKAGING AND ARE IN A RE-SALABLE CONDITION

 

Cancellations

Cancellations are possible depending on the stage of the manufacturing and delivery process. If you wish to cancel your order there will be a cancellation fee to cover our costs, the amount of which will be relative to the stage of the order. A refund will be processed back to the original payment method, minus the cancellation fee. Included in this fee will be the transaction fee we incur by the bank for taking a card payment. 

 

EX-Display Items

Any items sold as Ex-Display are deemed "Final Sale" and as such, are not returnable or refundable as they are sold as seen.

 

Missing items

-        Upon delivery: Should an item be missing or appear not to be delivered then we request that you notify us immediately.

-        Upon assembly: Should a part appear missing from an item, please report the missing item and provide as much information as you can. Part name, number, photo etc

-        On both the above instances replacement goods will be dispatched as soon as possible. Items partially or fully assembled cannot be returned for a full refund. Refunds will be adjusted for already assembled parts that need to be replaced. 

-        After Delivery Has Taken Place: Reporting Transit Damages Or Wrongly Delivered Items

It is not advised to book assembly service until your goods have been received in full and inspected. The buyer should note any damage to the pieces before assembly as we are not legally responsible for any damage caused during or after assembly. Proceeding with assembly using faulty parts is acceptance of the item. Where applicable, our delivery team may open a package upon delivery to make sure no damage has occurred during the transit process i.e. glass or mirrored doors. If any items are incorrect, damaged or faulty, you should notify us as soon as reasonably practical after the delivery by phone or email. We aim to replace the damaged item(s) as soon as possible however, this may take up to eight weeks in some instances. If replacement of smaller parts is required, we will post the goods by a third party courier. We always try to provide a replacement as quickly as possible however the time may vary due to some manufacturers being based abroad, therefor we cannot take responsibility for delays. We will always keep the customer informed.