Refund policy

Returns and Cancellations

In-Store Purchases:

We do not accept returns or offer refunds on ex-display items purchased in-store. If you believe your item is faulty, please contact us as soon as possible by email to discuss the issue.

Online Purchases:

For online purchases, customers have the right to request a return within 14 days of receiving their order in accordance with UK distance selling regulations, unless an exemption applies.

Returned items must meet the following conditions:

Items must be in their original packaging
Items must be unused, unassembled, and in a resaleable condition
All components and accessories must be included

Customers are responsible for arranging and paying for return shipping costs. Delivery charges are non-refundable. Where applicable, a reasonable restocking fee may apply to cover handling and repacking costs.

Refunds may be reduced or refused where items are returned damaged, used, assembled, partially assembled, or not in a resaleable condition, where permitted by law.

Condition of Returned Items (IMPORTANT)

Returned items must be unused and in the same condition as delivered. Items that have been used, assembled, partially assembled, damaged during assembly, or are not in a resaleable condition will not be eligible for a full refund.

For sofas and upholstered furniture, items that have been sat on, used, or unboxed beyond reasonable inspection will be considered used and may not be eligible for return under the change-of-mind policy.

For flat-pack furniture, once assembly has started or components have been altered, fixed, or damaged during assembly, the item is no longer considered resaleable and cannot be returned as unwanted goods.

Customers are responsible for ensuring items are suitable before use or assembly.

Faulty or Damaged Goods

Please inspect your order immediately upon delivery. If an item is faulty, damaged, or incorrect, you must notify us as soon as reasonably possible by telephone or email.

Where a fault is confirmed, we will first seek to repair the item where appropriate. If a repair is not possible, we will offer a replacement or, where appropriate, a refund.

Items must be returned to Decor Home Furnishings before a refund can be processed unless otherwise agreed.

Damage caused during customer assembly or misuse is not considered a manufacturing fault.

Refund Processing

Refunds will be issued once returned items have been inspected. Refunds are normally processed within 14 days of receiving the returned goods.

Delayed Deliveries / Storage

Where Decor Home Furnishings agrees to store goods at a customer’s request pending delivery, cancellation or return rights may be affected depending on the stage of the order and storage arrangements.

Ex-Display Items

All ex-display items are sold as seen and are final sale. These items are non-returnable and non-refundable unless faulty or not as described.

Cancellations

Cancellation requests are assessed based on the stage of manufacture, processing, or delivery.

Where cancellation is possible, a cancellation fee may apply to cover costs already incurred, including supplier charges, administration costs, and non-refundable payment processing fees. Any remaining balance will be refunded to the original payment method.

Missing Items

If any item is missing upon delivery, you must notify us immediately.

If any parts are missing during assembly, please contact us with details and photographs where possible. Replacement parts will be arranged as quickly as reasonably possible.

Partially or fully assembled items may not be eligible for a full refund where assembly has affected resaleability.

Transit Damage

We recommend all goods are inspected before assembly. Any damage, defects, or incorrect items must be reported as soon as reasonably practicable after delivery.

Where appropriate, packaging may be opened upon delivery to inspect fragile components such as glass or mirrored items.

Replacement parts or items will be supplied as quickly as possible. Some delays may occur depending on manufacturer location, but we will keep customers informed throughout.