We provide regular updates about your order throughout the process. However if you would like further updates, feel free to email us on info@decor-home.co.uk or call our customer service team on 01205 212441.

At DHF we pride ourselves at sticking to deadlines. However there can be instances out of our control that cause delays which we cannot be held accountable for. On the rare occasion that this does happen, we will notify you immediately.

DHF would have already contacted you to confirm the date and time for your delivery. Please make sure there is suitable space for our delivery team to park that is close to your property.

We ask that you make sure there is adequate space and that the route and final destination of your furniture is clear & free of any obstructions. This is for the safety of our delivery team and to keep your furniture safe.

Most of our hard furniture is flat packed. This is mainly due to being able to easily transport it and to safely get it into your home.

Currently we do not offer an in-house assembly service but we can provide details for local customers.

If you should want to amend or add to your order, please contact our customer service team within 24 hours to discuss your options on 01205 212441 or by email info@decor-home.co.uk

You of course have the right to cancel your order at any time. However once the goods are in production we are bound to accept them. Therefore we would have to apply a cancellation fee to cover our costs. If you do want to cancel you order, please contact us as son as possible to discuss your options.

If you change your mind before you start assembling your furniture, we are more than happy to arrange a return. Please be aware that the item must be in its original packaging and be in a resalable condition. The onus is on you to return it to DHF at your own cost. We can of course collect it for you be there will be an additional charge.

To return a product, it must be in its delivered form and original packaging, undamaged and not tampered with in any way. Please ensure that you are completely satisfied with your purchase before you start assembling it. If you’ve assembled or part assembled your furniture, then unfortunately, this is deemed as acceptance of the products and they can therefore not be returned.

Yes, our products are covered by a 1 years manufacturers warranty - subject to T&C’s

It is very rare that there are pieces missing. However should this be the case, then please contact our customer services team at info@decor-home.co.uk with which part
is missing, its part number and anything else that will help in the identification of the missing piece. We carry lots of spares but if we need to order the part, it can take 4-8 weeks for a replacement.